If you ordered the wrong item, you can cancel the order and reorder the right item. But please note that We only accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

 If you need to change your shipping address, you can cancel the order and reorder. But please note that We only accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

We always make effort to deliver your order on time, but sometimes unexpected factors can cause delays in your delivery.

Mayrine will make all efforts to process your order and arrange the shipment within 1~2 business days. Generally, your order will be shipped out within 2 business days after the payment has gone through.

There are some reasons your package might have been returned to us.                                
1. Wrong or incomplete address  
2. Invalid phone number                  
3. Unable to deliver              
Please contact the shipping company for more information or you may contact us so that we may assist you better.

When we shipped our package to you, there was no further update from the shipping company as your package was in transit.Once the next sorting tool is reached, it will be updated.Once it's out of our end, it could take days to see any activity. Thank you.

You can track your order by the tracking numberin your Shipment Confirmation email. If you have not received a Shipment Confirmation email, you can also log in your Mayrine account,and check the status of your order via the Track My Order page.

The package may be delivered to your mailbox or signed by your neighbor.We suggest you check your email and your neighbors first.If you can't find it, check with the shipping company.Remember to bring your ID card. If you still cannot find your package, please do not hesitate to contact us (service@mayrine.com).

Please contact the shipping company and remember to provide your tracking number for further information.If you are still unable to locate your package, please contact service@mayrine.com as soon as possible.

We offer an easy, hassle-free 30-day return policy.
If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view:  Returns and Refunds (mayrine.com)

After receiving and checking your return order information, we will send you the refund information via email. It may take up to 20 working days after you return the item to receive the refund (in many cases, you will receive the refund as soon as possible). Will be returned to your original payment account.

The following are Non-Refundable Items:
1.30 days after receiving the product, we can’t offer you a refund or exchange.

2.Items that have been opened and used are considered non-refundable. Please note that all returns must be in their original condition and packaging intact.

3.If the customer refuses to sign for the order without reason, Mayrine.com will refuse to refund.

4.If the customer chooses the wrong model, Mayrine.com reserves the right to refuse a refund.

5.The customer must ensure that the shipping address is true and valid. If the order cannot be delivered due to an invalid address, Mayrine will refuse to refund.

6.We do not accept a returned item that's worn, damaged, or altered in any way. You need to pay the shipping cost due to the return.

7.We need a receipt or proof of purchase, please do not return the purchased product to the manufacturer.

Delay or omission of refund (if any) If you have not received a refund, please check your bank account again. Then contact your credit card company, it may take some time to officially issue a refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all of these operations but still have not received a refund, please contact us at service@mayrine.com.

Start off by going to the account log in page. Click ‘Forgot Password?’ then enter the email address you use to get into your account. Click ‘Reset My Password’, and we'll send you a password reset email straight away. When you get the email, open it and click password reset link. Then type in your new password and confirm it.

First, you can get an extra discount for your first purchase. You'll also be the first to receive the latest Mayrinr trends, take advantage of Mayrine offers & special promotions and on top of that.